Shipping & Delivery Policy
Last Updated: January 15, 2026
Digital Service - No Physical Shipping
Super Agent Stack is a 100% digital service. We do not ship any physical products. All services are delivered electronically through our online platform.
Instant Access Upon Subscription
When you subscribe to any of our plans, you receive:
- Immediate Access: Your account is activated instantly upon successful payment
- API Keys: Generate API keys immediately from your dashboard
- Full Features: Access all features included in your plan right away
- Documentation: Complete access to our API documentation and guides
- Support: Immediate access to customer support based on your plan
How to Access Your Service
Step 1: Sign Up
Create your account at superagentstack.com/sign-up
Step 2: Choose a Plan
Select from our Free, Pro, Premium, or Enterprise plans based on your needs.
Step 3: Complete Payment
For paid plans, complete the secure payment process through Razorpay.
Step 4: Start Using
Access your dashboard immediately and start using the API.
Service Activation Time
Free Plan: Instant activation (no payment required)
Paid Plans: Activated within seconds of successful payment
Payment Processing: Typically completes in 1-2 minutes
What You Receive
Upon subscription activation, you will receive:
- Email confirmation of your subscription
- Access to your personal dashboard
- Ability to generate and manage API keys
- Token allocation based on your plan
- Access to all AI models included in your plan
- Personal RAG system
- Usage analytics and monitoring tools
Delivery Issues
If you experience any issues accessing your service after payment:
- Check your email for confirmation (including spam folder)
- Try logging out and logging back in
- Clear your browser cache and cookies
- Contact our support team at jay@superagentstack.com
We typically respond to access issues within 1-2 hours during business hours.
Service Availability
Our service is available 24/7/365:
- API Access: Available globally, 24/7
- Dashboard: Accessible anytime from any device
- Documentation: Always available online
- Support: Response times vary by plan (see below)
Support Response Times
| Plan | Response Time |
|---|---|
| Free | Community support |
| Pro | 24-48 hours |
| Premium | 12 hours |
| Enterprise | 1 hour (priority support) |
International Access
Super Agent Stack is available worldwide:
- No geographic restrictions
- Global API endpoints for low latency
- Multi-currency payment support through Razorpay
- English language interface and documentation
Service Interruptions
In the rare event of service interruptions:
- We will notify users via email
- Status updates will be posted on our website
- Scheduled maintenance will be announced in advance
- Enterprise customers have SLA guarantees
Contact Information
For questions about service delivery or access:
Related Policies
Please also review our other policies:
This is a digital service with instant delivery. No physical shipping is involved.